These Lakes and Mountains Conditions should be read in addition to the standard Booking Conditions for an Inghams Holiday Booking

Valid for Lakes and Mountains bookings from: 14 December 2009

Holiday Contract:

Your contract is with Hotelplan Limited, trading as Inghams. OUr registered office is 10/18 Putnet Hill, London, SW15 6AX

Price Policy:

Prices are based on currency exchange rates quoted in the Financial Times World Currencies Table on 8th September 2008.

Financial Protection

We are members of the Irish Travel Agents Association (ITAA). We are licensed by the Commission for Aviation Regulation (TO 027), to whom we provide a bond to protect your holiday payments and repatriation

Our Prices

What is included

All package Holidays

• Accommodation and meal arrangements in resort as confirmed.
• Services of our resort representatives & local agents.
• Free excursions, where advertised. (Not applicable in Switzerland for accommodation only holidays, or those taking car hire.)
• VAT (where applicable)

Air Holidays

• Services of our Irish & overseas airport representatives provided 10 or more passengers are booked to travel.
• Return flights with a baggage allowance of 20kgs (44lbs) on most services. Lower limits and different arrangements may apply on Tyrolean and low cost airlines incl. Ryanair. Baggage allowances are subject to change without notice. Please check your travel documents for final details.
• Meals/Light refreshments on charter/scheduled flights according to time of day. Some scheduled and 'no frills' airlines now charge for snacks/drinks/meals. Details on flight tickets.
• Return transfer between foreign airport and your accommodation by coach (in some cases minibus, taxi, rail or boat).
• All known airport and security charges in Ireland and abroad. Including current charter/scheduled airline insurance/security fees.
• Swiss Card giving half-price travel on the Swiss transport system (valid on most routes).

What is not included

• Holiday insurance
• Possible charge for use of bath or shower in some hotels where standard accommodation (hot and cold only) has been booked.
• Any supplements or reductions indicated on the price panels for extra or alternative facilities, meals or occupancy.
• Flight supplements, as specified on resort pages.
• Additional charges that hotels may make for certain facilities such as sports facilities, entry to swimming pools, saunas, garage parking, food and refreshment items extra to menus, etc.
• Excursions

Accommodation only

We are able to offer Accommodation Only in all our resorts (except our Austrian and Swiss Tour holidays and our Taste of Austria/Italy holidays). Simply deduct €280 per person from the AIR price quoted for Andora, France, Slovenia and Spain or

€330 for Austria, Croatia, Montenegro, Italy, Slovakia and Switzerland. Book using Code ACC. City Add-ons may also be taken as Accommodation Only but reductions vary according to city. We reserve the right to restrict the sales of Accommodation Only at certain times.

Child discounts

All holiday reductions for children apply to basic holiday costs excluding facility, meal, reduced occupancy and flight supplements. All other supplements are charged in full. Discounts apply to one or two children (aged 2 to 11 years inclusive on the return date to Ireland unless otherwise specified) in extra beds sharing a room with two full-fare paying passengers (if room size permits). Percentage discounts apply to all holidays of 7 nights or more. For durations less than 7 nights, the discount is halved (except for city add-ons). An extra bed is provided for children from 2 years. If a cot is preferred an extra charge may be made by the hotelier to be paid directly.

A deposit of €160 per person, or the full cost of the holiday if you book within 10 weeks of departure, is payable at the time of booking.

The balance of the holiday cost must be paid no later than 10 weeks before departure. If the deposit or balance is not received by the due date we reserve the right to cancel the booking and levy cancellation charges as described in section B of these conditions. We do not usually send reminders of monies owing.

Please note bookings made from overseas incur an extra charge of €45 per booking to cover the extra communication costs.

Payment by credit card

Charges may apply where paying by credit card.

Price Policy

We reserve the right to increase or decrease brochure prices at any time before you book and to publish further brochure editions. Price increases may for example become necessary because of changes in taxes.

We will be able to tell you the up-to-date price of your chosen holiday  before confirming your booking.

The price of your holiday is subject to surcharges for increases on the following items: transport costs, scheduled airfares and any other airline surcharges, government (Eire and foreign) action such as increases in V.A.T. (where applicable) or any other government imposed increases, currency in relation to adverse exchange rates. During the period of twenty days prior to departure we shall not increase the price specified in the contract.

Where a surcharge is payable there will be an administration charge of €2 together with an amount to cover agents' commission.

Changes or cancellations by you

Requests to change your booking after confirmation (e.g. transferring to a different hotel, departure date or airport) may be made in writing, telephone or e-mail, but we are not bound to comply with such requests (unless it is to substitute a party member where that person is prevented from travelling - see below).

If additional people are added to your booking they are added on the understanding that they have also accepted these booking conditions. Where we can meet a request for a change to your holiday we will issue a revised holiday details/invoice to confirm this.

Cost of changes

• Second and subsequent additions to pre-booked items after confirmation will incur a charge of €7 per booking (€21 per booking if the addition is made 3-4 weeks before departure).
• Prior to departure, any change to (other than additions) or cancellation of pre-bookable items will incur an administration fee of €24 per person (max €72 per booking).
• Pre-bookable items cannot be added or changed within 21 days of departure.
• In the event of cancellation of your holiday, the cost of pre-booked items will be included in the calculation of cancellation charges and, subject to policy conditions, should be reclaimed from your insurers.
• Special requests sent by fax/email are subject to a non-refundable charge of €24 per booking.
• Addition or amendment of special requests which you would like passed to the airline or accommodation - €7 per person (not possible within 10 days of departure).
• Name changes. No charge will be made for name changes notified to us within 2 weeks of the first confirmation. Thereafter, a charge of €24 per person (€36 per person if tickets have been issued) will be made for each name change. However, different conditions apply for holidays utilising scheduled airlines and "no frills" carriers. Substantial amendment/re-ticketing charges in respect of name changes, mis-spellings, incorrect initials etc. may be incurred once the booking has been confirmed. It is therefore important to ensure that the correct information is passed to us when the booking is confirmed. Please contact our Administration Department for details.

All changes requested within 8 weeks of departure will incur cancellation charges (see cost of cancellations below). The only exception is where the change is to substitute a party member where that person is prevented from taking their holiday. In this situation, that person may transfer their booking to someone else provided we are notified not less than 7 days prior to the scheduled departure date. An amendment fee of €40 per person (max €160 per booking) will be charged as well as any scheduled airline costs imposed (see above). "No frills" carriers may not permit name changes. Should the number of persons travelling change, the price will be recalculated on the basis of the new party size. Any increase in price per person payable as a result of a part cancellation (e.g. an under occupancy charge in an apartment, a sole occupancy charge or change in a group reduction) will be indicated on the revised invoice. 

Cost of cancellations

Cancellations can only be accepted in writing by letter, fax or email. We strongly recommend you obtain proof of posting from your Post Office or send emails requesting a "read receipt". A cancellation/confirmation invoice will be sent to you within seven days. If you do not receive this you should contact us on 1850 92 90 22. The charges you incur, which are set out below, depend on when we receive your written notification. Amendment fees and insurance premiums cannot be refunded and are payable in full.

You may make a claim against your insurers if your cancellation falls within the terms of the policy.

Certain travel arrangements (eg. those provided by low cost airlines and other schedule service airlines) cannot be cancelled without charge after your booking has been confirmed. We reserve the right to make a charge of up to €110 per person in addition to the cancellation charges or loss of deposit shown in Section B of these conditions. If you change rather than cancel your booking we reserve the right to make a charge of up to €110 per person in addition to any amendment charges that may apply in these circumstances.

Changes or cancellations by Inghams

It is unlikely that changes will have to be made to your holiday but, because arrangements are planned many months in advance, we reserve the right to make changes to brochure and holiday details both before and after you have booked your holiday.

Significant changes by Inghams

Where a significant change to an essential term of the contract becomes necessary, we will inform you or your travel agent as soon as is reasonably possible if there is time before your departure. A significant change is one that we make to your holiday arrangements before departure that involves changing your resort, your booked hotel/apartment, your departure date or departure time by more than 12 hours (except in the case of curtailment as dealt with in the section on Force Majeure).

You will have the choice of either a) accepting the changed arrangements as notified to you or b) purchasing another holiday from us and paying or receiving a refund in respect of any price difference or c) cancelling your holiday and receiving a full refund of all monies paid. In the event of a significant change, we will in addition pay you compensation as follows, except where the change is made as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care including those circumstances listed under Force Majeure: A pro rata payment will apply where child/group discounts have been given.

Note: If the substitute holiday is of lower price than the one originally booked we will also refund the price difference. Alternatively, if the substitute holiday is of higher price than the one originally booked we will deduct the price difference from the compensation payable. No compensation is payable in the case of minor changes.

Cancellation by Inghams

We reserve the right in any circumstances to cancel your holiday and all holidays we operate are subject to a minimum number. In no case will we cancel your holiday less than 10 weeks before your departure date except for reasons of force majeure or failure by you to pay the final balance. Where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard and (If the cancellation occurs within 10 weeks of departure) compensation shown in the table in this section of these conditions.

Force majeure

Compensation payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions or technical problems to transport, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines and all similar events beyond our control.

Flight delays/changes

Most flights operate on time but in the event of a delay we will do our best to arrange for the agents of the airline to provide, if practical in the circumstances and given the airport involved, refreshments appropriate to the time of day for delays over three hours, overnight accommodation for delays over twelve hours extended beyond midnight subject to local availability and operational suitability.

It may also be necessary before departure from Eire or overseas to alter the airline, aircraft or flight timings (by less than 12 hours) or your airport of destination for operational reasons. Where such changes occur it is not possible to transfer to another holiday or to cancel without incurring normal cancellation charges.

In accordance with EU Directive (EC) No. 2111/2005, Article 9, we are required to bring to your attention the existence of a 'community list' which contains details of air details of air carriers that are subject to an operating ban within the EU.

The list is available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell_en.htm.

In accordance with EU regulations we are required to advise you of the actual carrier operating your flight/transfer. We do this by listing carriers to be used or likely to be used on all the resort pages of this brochure. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.

Behaviour

We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our opinion, or that of any accommodation owner or manager, airline pilot or other person in authority, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they appear unfit to travel or likely to cause discomfort or disturbance to the customers or passengers, our responsibility for the person or persons holiday will then cease. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.

Our liability

We agree to fulfil our obligations as set out in the contract entered into with you prior to the holiday, and we accept liability if your package holiday is not provided or improperly provided in accordance with those contract obligations, either by us, our employees, agents or suppliers. We will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. We also accept responsibility for what our employees, agents and suppliers do or do not do. However, please note that we will not be liable for any injury, illness, death or consequent losses suffered by your or any member of your party unless you are able to prove that such injury, illness, death or consequent losses was caused by a lack of reasonable care and skill on the part of ourselves or our suppliers. And in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following:

(a) the fault of the person(s) affected or any member(s) of their party or

(b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or

(c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see Force Majeure).

(d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.

In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.

Please note, we cannot accept responsibility for any services which do not form part of our contract.

This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the Republic of Ireland which would have applied had those services been provided in the Republic of Ireland.

In respect of travel by air, sea and rail, our liability will in all cases be limited as if we were carriers under the appropriate conventions. In all cases except where personal injury, illness or death results, our liability is limited in total to twice the holiday price of the person(s) affected.

Holiday extras

Please note: Excursions which are available are provided by supplier companies independent of Inghams. Even where these services/equipment have been sold through Inghams or a supplier of Inghams, we will have no liability for these items or any loss damage or injury suffered whilst using such services/equipment unless you can show that Inghams have failed to make a reasonable choice of supplier.

Assistance

Should you suffer, through misadventure, illness, personal injury or death whilst on holiday as a result of an activity not part of the holiday arrangements made by us or not purchased locally through us we will offer you all reasonable assistance in pursuing any claim you intend making against the offending party.

This includes advice and guidance and may include a contribution towards initial legal costs and expense which in our opinion are reasonable and appropriate in the circumstances.

All assistance (monetary or otherwise) is provided subject to a maximum total cost to Inghams Travel of €7,500 per booking form and assistance must be requested within 90 days of the date of misadventure. Furthermore you undertake to assign to ourselves any costs recovered in the event of a successful claim against the third party or there being an appropriate insurance policy in force. 

Conditions of carriage

Your contract is made under these booking conditions and the information contained in the "Travel Insurance and General Information" and is subject to Irish and EU Law.  However, when travelling by air, rail, coach or ship, the Conditions of Carriage of the individual carrier shall apply, some of which limit liability. These conditions are the subject of international agreement between the Countries and clients may consult these conditions upon request. Your contract with us is subject to such conditions. Initial flight timings are for guidance only and are subject to change. Your final flight times will be shown on your tickets and you should check these carefully. It is your responsibility to have valid travel documents. If we or your carrier are fined as a result of your holding incorrect documents, you will have to pay this amount. NB. It is a condition of booking a holiday with us that you take out insurance, or another policy offering the same or greater protection.

D. Complaints

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within

28 days of your return home by writing to our Customer Relations Department at 10/18 Putney Hill, London SW15 6AX giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns an to speed up our response to you.

It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and to complete a customer Relations Report whilst in resort.

If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under contract.

Disputes arising out of, or in connection with, this contract which cannot be amicably settled shall be referred to arbitration under the Arbitration Rules of the Chartered Institute of Arbitrators (Irish Branch).

E. LOCAL EXCURSIONS/TOURS

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour you book whilst you are on holiday, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

F. DATA PROTECTION

Privacy Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. We will confirm the details we hold about you on request. Please note that where information is also held by your travel agent, this is subject to your agent's own data protection policy.

Marketing

We do not share any information with third parties (except with other companies in the Hotelplan group), but we would like to hold your information, where collected by us, for our own future marketing purposes (for example to inform you of promotional offers or to send you our brochures). If you do not wish to receive such approaches in the future, please inform us as soon as possible.

Please note: Telephone calls may be monitored for training purposes.

Main Edition - December 2009

Ski Booking conditions information will be available shortly.