Inghams Holiday Booking Conditions

In addition to the General Information booking below, please also read the following:

GENERAL INFORMATION

PLANNING YOUR HOLIDAY

Passports&Visas

If you hold a Commonwealth or non-British passport, please check visa regulations with the consulate of the country you will be visiting. It is your responsibility to be in possession of a valid passport and any visa that may be necessary. You should allow ample time when making visa applications and check for recent changes to visa/passport requirements. Children not already included on a ten-year passport must hold their own passport. If you are 16yrs or over and have never applied for a passport, we recommend you apply for one at least six weeks before your holiday commences.

The UK Identity and Passport Service (tel. 0870 521 0410)must confirm your identity before issuing your first passport and will ask you to attend an interview in order to do so. For Visa enquiries, please contact the Embassy or Consulate of the country you are visiting. Please note that our staff are not qualified to offer advice on visas. It is your responsibility to check the passport and visa requirements applicable to you for the country you are visiting. Any information we give you is for guidance only and we cannot accept any liability for your failure to check and comply with any passport or visa requirements.

Passport and visa requirements

Canada

A visa is not necessary for British Citizens who are in good health, have no criminal convictions and hold a full 10 year British Citizen's Passport travelling on holiday to Canada. The passport must be valid for at least 1 day beyond the date of departure from Canada. However, as Requirements may vary, it is advisable to check with the embassy at the time of booking (www.canada.org.uk). British Overseas citizens who are re-admissible to the UK, citizens of British dependant territories and citizens of Ireland do not require a visa to enter Canada. All other nationalities should check visa requirements with the Immigration Department at the Canadian High Commission, 38 Grosvenor Street, London,W1 4 AA. Tel. 020 7258 6699. If you are travelling with minors, you must carry proper identification for each child such as a birth certificate, passport, citizenship card, permanent resident card. If you are divorced or separated, you should carry with you copies of the legal custody agreements for your children. If you are travelling with minors and you are not the parent/legal guardian, you should have written permission from the parent/legal guardian authorising the trip. We recommend you check the requirements with the Canadian embassy at the time of booking.

USA

All travellers to the USA qualified under the VisaWaiver Programme are required to obtain electronic travel authorization prior to boarding an airline to enter the United States. Travellers who do not receive travel authorization prior to their departure maybe denied boarding, experience delays or be denied permission to the United States. Applications may be submitted at any time prior to travel, but not less than 72 hours prior to departure. This can be done by completing the online form at esta.dhs.gov more details and FAQs can be found at:www.usembassy.org.uk/dhs/esta_info.html. All visitors to the United States must have a machine-readable passport which has two lines of letters, numbers and chevrons ('>>>>') printed at the bottom of the personal information page. Visitors using older style passports must either apply for a new one or apply for a USA visa. Passports issued in the UK between 26 Oct 2005 and 26 Oct2006must be 'e-passports' (with integrated computer chip that holds all biographic information) or must, at least, include a digital photographs. Without either of these, UK travelers must also obtain a UK visa. Children must have their own machine-readable passport. British Citizen passport holders, travelling on valid EU or national passports for tourism90 days or less, may be eligible to travel visa-free under the VisaWaiver Programme. Detailed information on visa-free travel is available on the Embassy's website: www.usembassy.org.uk or from the Visa Information Service on 09042450100 (premium charge). Travellers with a criminal record: the Rehabilitation of Offenders Act does not apply to U.S. visa law. Those afflicted with certain serious communicable diseases, narcotics addicts or abusers, drug traffickers, and anyone who has been deported from or denied admission into the United States must apply for a visa before travelling. The British passport must be valid for at least 90 days from the date of entry into the United States. If not, the holder will be admitted only until the date on which the passport expires.

Bulgaria&Romania

Holders of British passports arriving on charter flights (and scheduled on an Inghams holiday) do not require visas, but passports must be valid for at least 6months after the day of travel. Holders of non-British passports should enquire at the Consular Department of either Bulgarian or Romanian Embassy BEFORE booking. All children entering Bulgaria must have their own passport. Children on parents' passports will only be allowed entry if the passport also contains the child's photographs.

Vaccinations

We recommend that you obtain the Department of Health leaflet "Protect Your Health Abroad".

Safety standards

Safety standards in some countries may not reach the same level of those enjoyed in the UK, although all properties comply with applicable local and/or national health and safety standards. Monitoring and enforcement of such are subject to the standards of each country. We therefore advise clients to take all reasonable precautions whilst on holiday and, in particular, to familiarise yourself with fire escape routes.

Resort development and noise

If we learn of building works close to your accommodation that may affect the enjoyment of your holiday, we will do our best to advise you prior to your departure. We would urge you to read the resort and hotel descriptions carefully to identify sources of noise which exist or might expect to exist, i.e. roads, bars, discos, etc. However, it is impossible to predict noise created by individuals, machinery or traffic, i.e. temporary noise disturbances.

Resort activities

We are informed that the activities referred to on the resort pages are available. However they are not organised by us and we cannot guarantee they will be available. Unless they are pre-booked through us as part of your package when you confirm your package holiday with us then they do not form part of your package. For any activity you book whilst on holiday your contract will be with the provider, not Inghams.

Guests with special needs

If you have a disability or medical condition requiring special travel, accommodation or dietary requirements you must let us know in advance. Please contact our A la Carte department on 020 8780 8811 before confirming your booking. Meeting your special needs cannot be guaranteed and your travel insurance should adequately cover any pre-existing medical conditions.

Special requests

If you have any special requests you must advise us at the time of booking and confirm Them in writing. Although we will endeavour to pass any reasonable requests on to the relevant service provider, no guarantees can be given that any request will be met. The inclusion of the special request on your written confirmation or any other documentation is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract. Conditional bookings cannot be accepted i.e.: any booking which is specified to be conditional on the fulfilment of a particular request.

Late availability holidays

On these holidays both your resort and accommodation will usually be allocated by Inghams. If you have specific holiday requirements you should book from our programme in the normal way and not leave it to chance. These holidays may be subject to additional conditions to those shown in this brochure and you should check at the time of booking.

Lost property

If you have lost an item during your holiday, you must report it to Inghams within 7 days of your return home. We will try to help find the item and if found, we will post it to you. You will be charged the cost of postage and a handling fee of £15 per lost item. Inghams accepts no liability for helping with your lost property.

Special features and attractions

Certain hotels feature special features and attractions shown in property descriptions. These are accurate at the time of publication but are subject to change and cannot be guaranteed. We will advise you of any significant changes to the advertised attractions as soon as possible.

Tailor-made bookings

For all non-standard durations and stopovers, please phone our Tailor-made department on 020 8780 8811. A service fee of £40 per person applies to all à la carte bookings.

Travel advice

For up-to-date information about your country destination, check the Foreign & Commonwealth Office website at www.fco.gov.uk/travel or call the FCO Travel Advice Line on 0845 8502829. Alternatively, you can call the ABTA Information Department on 0901 2015050 (calls cost 50p/min).

Booking checklist

To avoid booking amendment charges (see cost of changes on our booking conditions), please remember to book all the additional items you require when you first confirm your holiday reservation.

Disclaimer

Information on our website is posted in good faith and is updated regularly. However, we cannot guarantee the completeness and accuracy of the information on it.

Prices shown on the website are believed accurate but, in the event of any inaccuracy or discrepancy, the prices quoted by our online booking system will be taken to be the valid price for the holiday in question.

For more information, please see our Privacy and Security Policy

If you have any questions about your booking before you confirm online, we recommend you call our reservations team on 020 8780 6680.

These Lakes and Mountains Conditions should be read in addition to the standard Booking Conditions for an Inghams Holiday Booking

Valid for Lakes and Mountains bookings from: 14 December 2009

Holiday Contract:

Your contract is with Hotelplan Limited, trading as Inghams. OUr registered office is 10/18 Putnet Hill, London, SW15 6AX

Price Policy:

Prices are based on currency exchange rates quoted in the Financial Times World Currencies Table on 8th September 2008.

Financial Protection

We are members of the Irish Travel Agents Association (ITAA). We are licensed by the Commission for Aviation Regulation (TO 027), to whom we provide a bond to protect your holiday payments and repatriation

Our Prices

What is included

All package Holidays

• Accommodation and meal arrangements in resort as confirmed.
• Services of our resort representatives & local agents.
• Free excursions, where advertised. (Not applicable in Switzerland for accommodation only holidays, or those taking car hire.)
• VAT (where applicable)

Air Holidays

• Services of our Irish & overseas airport representatives provided 10 or more passengers are booked to travel.
• Return flights with a baggage allowance of 20kgs (44lbs) on most services. Lower limits and different arrangements may apply on Tyrolean and low cost airlines incl. Ryanair. Baggage allowances are subject to change without notice. Please check your travel documents for final details.
• Meals/Light refreshments on charter/scheduled flights according to time of day. Some scheduled and 'no frills' airlines now charge for snacks/drinks/meals. Details on flight tickets.
• Return transfer between foreign airport and your accommodation by coach (in some cases minibus, taxi, rail or boat).
• All known airport and security charges in Ireland and abroad. Including current charter/scheduled airline insurance/security fees.
• Swiss Card giving half-price travel on the Swiss transport system (valid on most routes).

What is not included

• Holiday insurance
• Possible charge for use of bath or shower in some hotels where standard accommodation (hot and cold only) has been booked.
• Any supplements or reductions indicated on the price panels for extra or alternative facilities, meals or occupancy.
• Flight supplements, as specified on resort pages.
• Additional charges that hotels may make for certain facilities such as sports facilities, entry to swimming pools, saunas, garage parking, food and refreshment items extra to menus, etc.
• Excursions

Accommodation only

We are able to offer Accommodation Only in all our resorts (except our Austrian and Swiss Tour holidays and our Taste of Austria/Italy holidays). Simply deduct €280 per person from the AIR price quoted for Andora, France, Slovenia and Spain or

€330 for Austria, Croatia, Montenegro, Italy, Slovakia and Switzerland. Book using Code ACC. City Add-ons may also be taken as Accommodation Only but reductions vary according to city. We reserve the right to restrict the sales of Accommodation Only at certain times.

Child discounts

All holiday reductions for children apply to basic holiday costs excluding facility, meal, reduced occupancy and flight supplements. All other supplements are charged in full. Discounts apply to one or two children (aged 2 to 11 years inclusive on the return date to Ireland unless otherwise specified) in extra beds sharing a room with two full-fare paying passengers (if room size permits). Percentage discounts apply to all holidays of 7 nights or more. For durations less than 7 nights, the discount is halved (except for city add-ons). An extra bed is provided for children from 2 years. If a cot is preferred an extra charge may be made by the hotelier to be paid directly.

A deposit of €160 per person, or the full cost of the holiday if you book within 10 weeks of departure, is payable at the time of booking.

The balance of the holiday cost must be paid no later than 10 weeks before departure. If the deposit or balance is not received by the due date we reserve the right to cancel the booking and levy cancellation charges as described in section B of these conditions. We do not usually send reminders of monies owing.

Please note bookings made from overseas incur an extra charge of €45 per booking to cover the extra communication costs.

Payment by credit card

Charges may apply where paying by credit card.

Price Policy

We reserve the right to increase or decrease brochure prices at any time before you book and to publish further brochure editions. Price increases may for example become necessary because of changes in taxes.

We will be able to tell you the up-to-date price of your chosen holiday  before confirming your booking.

The price of your holiday is subject to surcharges for increases on the following items: transport costs, scheduled airfares and any other airline surcharges, government (Eire and foreign) action such as increases in V.A.T. (where applicable) or any other government imposed increases, currency in relation to adverse exchange rates. During the period of twenty days prior to departure we shall not increase the price specified in the contract.

Where a surcharge is payable there will be an administration charge of €2 together with an amount to cover agents' commission.

Changes or cancellations by you

Requests to change your booking after confirmation (e.g. transferring to a different hotel, departure date or airport) may be made in writing, telephone or e-mail, but we are not bound to comply with such requests (unless it is to substitute a party member where that person is prevented from travelling - see below).

If additional people are added to your booking they are added on the understanding that they have also accepted these booking conditions. Where we can meet a request for a change to your holiday we will issue a revised holiday details/invoice to confirm this.

Cost of changes

• Second and subsequent additions to pre-booked items after confirmation will incur a charge of €7 per booking (€21 per booking if the addition is made 3-4 weeks before departure).
• Prior to departure, any change to (other than additions) or cancellation of pre-bookable items will incur an administration fee of €24 per person (max €72 per booking).
• Pre-bookable items cannot be added or changed within 21 days of departure.
• In the event of cancellation of your holiday, the cost of pre-booked items will be included in the calculation of cancellation charges and, subject to policy conditions, should be reclaimed from your insurers.
• Special requests sent by fax/email are subject to a non-refundable charge of €24 per booking.
• Addition or amendment of special requests which you would like passed to the airline or accommodation - €7 per person (not possible within 10 days of departure).
• Name changes. No charge will be made for name changes notified to us within 2 weeks of the first confirmation. Thereafter, a charge of €24 per person (€36 per person if tickets have been issued) will be made for each name change. However, different conditions apply for holidays utilising scheduled airlines and "no frills" carriers. Substantial amendment/re-ticketing charges in respect of name changes, mis-spellings, incorrect initials etc. may be incurred once the booking has been confirmed. It is therefore important to ensure that the correct information is passed to us when the booking is confirmed. Please contact our Administration Department for details.

All changes requested within 8 weeks of departure will incur cancellation charges (see cost of cancellations below). The only exception is where the change is to substitute a party member where that person is prevented from taking their holiday. In this situation, that person may transfer their booking to someone else provided we are notified not less than 7 days prior to the scheduled departure date. An amendment fee of €40 per person (max €160 per booking) will be charged as well as any scheduled airline costs imposed (see above). "No frills" carriers may not permit name changes. Should the number of persons travelling change, the price will be recalculated on the basis of the new party size. Any increase in price per person payable as a result of a part cancellation (e.g. an under occupancy charge in an apartment, a sole occupancy charge or change in a group reduction) will be indicated on the revised invoice. 

Cost of cancellations

Cancellations can only be accepted in writing by letter, fax or email. We strongly recommend you obtain proof of posting from your Post Office or send emails requesting a "read receipt". A cancellation/confirmation invoice will be sent to you within seven days. If you do not receive this you should contact us on 1850 92 90 22. The charges you incur, which are set out below, depend on when we receive your written notification. Amendment fees and insurance premiums cannot be refunded and are payable in full.

You may make a claim against your insurers if your cancellation falls within the terms of the policy.

Certain travel arrangements (eg. those provided by low cost airlines and other schedule service airlines) cannot be cancelled without charge after your booking has been confirmed. We reserve the right to make a charge of up to €110 per person in addition to the cancellation charges or loss of deposit shown in Section B of these conditions. If you change rather than cancel your booking we reserve the right to make a charge of up to €110 per person in addition to any amendment charges that may apply in these circumstances.

Changes or cancellations by Inghams

It is unlikely that changes will have to be made to your holiday but, because arrangements are planned many months in advance, we reserve the right to make changes to brochure and holiday details both before and after you have booked your holiday.

Significant changes by Inghams

Where a significant change to an essential term of the contract becomes necessary, we will inform you or your travel agent as soon as is reasonably possible if there is time before your departure. A significant change is one that we make to your holiday arrangements before departure that involves changing your resort, your booked hotel/apartment, your departure date or departure time by more than 12 hours (except in the case of curtailment as dealt with in the section on Force Majeure).

You will have the choice of either a) accepting the changed arrangements as notified to you or b) purchasing another holiday from us and paying or receiving a refund in respect of any price difference or c) cancelling your holiday and receiving a full refund of all monies paid. In the event of a significant change, we will in addition pay you compensation as follows, except where the change is made as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care including those circumstances listed under Force Majeure: A pro rata payment will apply where child/group discounts have been given.

Note: If the substitute holiday is of lower price than the one originally booked we will also refund the price difference. Alternatively, if the substitute holiday is of higher price than the one originally booked we will deduct the price difference from the compensation payable. No compensation is payable in the case of minor changes.

Cancellation by Inghams

We reserve the right in any circumstances to cancel your holiday and all holidays we operate are subject to a minimum number. In no case will we cancel your holiday less than 10 weeks before your departure date except for reasons of force majeure or failure by you to pay the final balance. Where we are unable to provide the holiday booked, we will return to you all monies paid, or offer an alternative holiday of comparable standard and (If the cancellation occurs within 10 weeks of departure) compensation shown in the table in this section of these conditions.

Force majeure

Compensation payments do not apply to changes, cancellations or curtailment caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions or technical problems to transport, closure or congestion of airports or ports, cancellation or changes of schedules by scheduled airlines and all similar events beyond our control.

Flight delays/changes

Most flights operate on time but in the event of a delay we will do our best to arrange for the agents of the airline to provide, if practical in the circumstances and given the airport involved, refreshments appropriate to the time of day for delays over three hours, overnight accommodation for delays over twelve hours extended beyond midnight subject to local availability and operational suitability.

It may also be necessary before departure from Eire or overseas to alter the airline, aircraft or flight timings (by less than 12 hours) or your airport of destination for operational reasons. Where such changes occur it is not possible to transfer to another holiday or to cancel without incurring normal cancellation charges.

In accordance with EU Directive (EC) No. 2111/2005, Article 9, we are required to bring to your attention the existence of a 'community list' which contains details of air details of air carriers that are subject to an operating ban within the EU.

The list is available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell_en.htm.

In accordance with EU regulations we are required to advise you of the actual carrier operating your flight/transfer. We do this by listing carriers to be used or likely to be used on all the resort pages of this brochure. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.

Behaviour

We reserve the right at our absolute discretion to terminate without notice and liability the holiday arrangements of any person whose behaviour is such that it is likely, in our opinion, or that of any accommodation owner or manager, airline pilot or other person in authority, to cause distress, danger, damage, or annoyance to other customers, employees, property or to any third party. If any person or persons are prevented from travelling because in the opinion of any person in authority they appear unfit to travel or likely to cause discomfort or disturbance to the customers or passengers, our responsibility for the person or persons holiday will then cease. In all cases full cancellation charges apply and we will be under no obligation whatsoever for any cost incurred.

Our liability

We agree to fulfil our obligations as set out in the contract entered into with you prior to the holiday, and we accept liability if your package holiday is not provided or improperly provided in accordance with those contract obligations, either by us, our employees, agents or suppliers. We will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. We also accept responsibility for what our employees, agents and suppliers do or do not do. However, please note that we will not be liable for any injury, illness, death or consequent losses suffered by your or any member of your party unless you are able to prove that such injury, illness, death or consequent losses was caused by a lack of reasonable care and skill on the part of ourselves or our suppliers. And in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following:

(a) the fault of the person(s) affected or any member(s) of their party or

(b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or

(c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see Force Majeure).

(d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.

In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.

Please note, we cannot accept responsibility for any services which do not form part of our contract.

This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the Republic of Ireland which would have applied had those services been provided in the Republic of Ireland.

In respect of travel by air, sea and rail, our liability will in all cases be limited as if we were carriers under the appropriate conventions. In all cases except where personal injury, illness or death results, our liability is limited in total to twice the holiday price of the person(s) affected.

Holiday extras

Please note: Excursions which are available are provided by supplier companies independent of Inghams. Even where these services/equipment have been sold through Inghams or a supplier of Inghams, we will have no liability for these items or any loss damage or injury suffered whilst using such services/equipment unless you can show that Inghams have failed to make a reasonable choice of supplier.

Assistance

Should you suffer, through misadventure, illness, personal injury or death whilst on holiday as a result of an activity not part of the holiday arrangements made by us or not purchased locally through us we will offer you all reasonable assistance in pursuing any claim you intend making against the offending party.

This includes advice and guidance and may include a contribution towards initial legal costs and expense which in our opinion are reasonable and appropriate in the circumstances.

All assistance (monetary or otherwise) is provided subject to a maximum total cost to Inghams Travel of €7,500 per booking form and assistance must be requested within 90 days of the date of misadventure. Furthermore you undertake to assign to ourselves any costs recovered in the event of a successful claim against the third party or there being an appropriate insurance policy in force. 

Conditions of carriage

Your contract is made under these booking conditions and the information contained in the "Travel Insurance and General Information" and is subject to Irish and EU Law.  However, when travelling by air, rail, coach or ship, the Conditions of Carriage of the individual carrier shall apply, some of which limit liability. These conditions are the subject of international agreement between the Countries and clients may consult these conditions upon request. Your contract with us is subject to such conditions. Initial flight timings are for guidance only and are subject to change. Your final flight times will be shown on your tickets and you should check these carefully. It is your responsibility to have valid travel documents. If we or your carrier are fined as a result of your holding incorrect documents, you will have to pay this amount. NB. It is a condition of booking a holiday with us that you take out insurance, or another policy offering the same or greater protection.

D. Complaints

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within

28 days of your return home by writing to our Customer Relations Department at 10/18 Putney Hill, London SW15 6AX giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns an to speed up our response to you.

It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and to complete a customer Relations Report whilst in resort.

If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under contract.

Disputes arising out of, or in connection with, this contract which cannot be amicably settled shall be referred to arbitration under the Arbitration Rules of the Chartered Institute of Arbitrators (Irish Branch).

E. LOCAL EXCURSIONS/TOURS

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour you book whilst you are on holiday, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

F. DATA PROTECTION

Privacy Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. We will confirm the details we hold about you on request. Please note that where information is also held by your travel agent, this is subject to your agent's own data protection policy.

Marketing

We do not share any information with third parties (except with other companies in the Hotelplan group), but we would like to hold your information, where collected by us, for our own future marketing purposes (for example to inform you of promotional offers or to send you our brochures). If you do not wish to receive such approaches in the future, please inform us as soon as possible.

Please note: Telephone calls may be monitored for training purposes.

Main Edition - December 2009

Ski Booking conditions information will be available shortly.

These Villa booking conditions must be read in conjunction with the standard booking conditions for an Inghams holiday booking

Valid for Villa bookings from: 14 October 2009

Holiday Contract

Your contract is with Hotelplan Limited trading as Inghams Villas, a member of ABTA (No V4871).  Our registered office is 10 - 18 Putney Hill, London, SW15 6AX.

Price Policy

Prices are based on currency exchange rates quoted in the Financial Times World Currencies Table on 9th March 2009 and known costs on that date.

Financial Protection

The monies you pay us for your accommodation are protected by means of a bond held by ABTA. This means that, if in the unlikely event of our insolvency your accommodation cannot be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned.

Bookings and Payments

When you have selected your accommodation and you make a request to book it, you must pay a deposit of 30% of the villa rental cost (plus the Inghams Villas insurance premium if appropriate).

The full cost of the villa rental booking is payable if you are booking within 10 weeks. Your booking is confirmed and a contract between us exists when we issue our confirmation invoice.

Please check your confirmation invoice carefully and report any incorrect or incomplete information to us immediately. Please ensure that the names are exactly as stated in the relevant passport.

If you have paid a deposit, the balance of the cost of your villa rental accommodation is due 10 weeks before your departure. If it is not received in time we may cancel your booking and retain your deposit.

Insurance

It is your responsibility to ensure that you are adequately insured. It is a condition of the contract that you have adequate travel insurance cover for your holiday. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness, as well as personal liability cover to meet the cost of any damage to your holiday property for which you may be held responsible.

Changing or cancellations by you

After our confirmation has been issued, any requests for changes must be sent to us in writing, by email, fax or post, by the person that made the booking.

We cannot guarantee that we will be able to accommodate your request but we will try to do so. You may be asked to pay an administration fee of £20 plus any charge made by the accommodation supplier. These are likely to be higher the closer you get to your arrival date, so contact us as soon as you can.

Cost of Cancellations

Cancellations can only be accepted in writing by letter, fax or email. We recommend that you obtain proof of posting from your Post Office or send emails requesting a "read receipt". A cancellation confirmation/invoice will be sent within 7 days. If you do not receive this you should contact our Admin Department on 020 8780 4455. The charges you incur, which are set out below, depend on when we receive your written notification. Any amendment fees or insurance premiums cannot be refunded and are payable in full. Note: If you have taken out insurance cover, you may make a claim against your insurers if your cancellation falls within the terms of the policy.

Cancellation fees:

Period before scheduled departure date within which notification is received by us during the hours of 9 am to 5.30 pm):

Charges are shown as a percentage of your accommodation cost (excluding amendment fees, if any, which are non-refundable in the event of a cancellation).

Our prices are based on the villa rental of a complete property, the villa rental holiday deposit and cost will not alter.

Changes or Cancellations by Inghams Villas

We reserve the right to change or cancel or your villa rental booking.

Subject to the note below, if we make a change to your villa rental booking, and you do not want to accept it, you can take any alternative accommodation we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference in price if it is less expensive) or a refund of the money you have paid us.

Significant Changes by Inghams Villas

In the event of a significant change, we will in addition pay you compensation as follows, (except where the change is a result of those circumstances listed under Force Majeure):

A significant change is one that we make to your villa rental booking before your departure that involves changing your departure date or time by more than 12 hours (except in the case of curtailment as dealt with in the section on Force Majeure), your accommodation to that of a lower Inghams Villas own rating for the duration or a major part of your stay, and the closure of the only or all advertised swimming pools at your accommodation. These are only illustrations of significant changes. To enable us to determine whether other changes may constitute a significant change you must advise us in writing at the time of booking of any particular facilities which are fundamental to your holiday.

The above position does not apply where the change is not significant. Examples of non significant changes include, but are not limited to, temporary withdrawal of facilities or seasonal unavailability of amenities.

Subject to the note below, if we have to cancel, again we may be able to offer you an alternative, if you accept it, you would pay the difference if it was advertised at a higher price than your original accommodation, or receive a refund of the difference if it was advertised at a lower price. Or we will refund the monies you have paid us for your accommodation.

Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us.

Check-in and check-out

Check-in is normally between 4 pm and 7 pm. If you check-in after midnight, your accommodation has been reserved for you from the previous day and this counts as the first night of your stay. Check-out is normally before 10 am.

These Just France booking conditions must be read in conjunction with the standard booking conditions for an Inghams holiday booking

Valid for Just France bookings from: 01 November 2009

Your Holiday Contract

Please read these booking conditions carefully as they, together with specific information about your confirmed accommodation, form the basis of your contract with Inghams Just France. Your contract is with Hotelplan Limited trading as Inghams Just France, a member of ABTA (No V4871).  Our registered office is 10 - 18 Putney Hill, London, SW15 6AX.

This contact is made on the terms of these booking conditions, which are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. No employee or representative of the Company has the authority to vary these booking conditions. Our appointed agent in the Republic of Ireland is Inghams Travel, 29 Herbert Lane, Dublin 2, who accept legal service of documents for us.

Your Financial Protection

The monies you pay us for your accommodation are protected by means of a bond held by ABTA. This means that, if in the unlikely event of our insolvency your accommodation and /or ferries cannot be provided, you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue your holiday as planned.

Prices

We reserve the right to alter any of our advertised accommodation prices. You will be advised of the current prices of the accommodation that you wish to book before your contract is confirmed.

These are valid from November 2009 and prices are based on currency exchange rates quoted in the Financial Times World Currencies Table on 9th March 2009 and known costs on that date. After booking the price of your travel arrangements can be varied due to changes in transportation costs such as fuel. Also Government (UK & foreign) action such as changes to VAT or any other Government imposed changes. In the case of any small variation on amount equivalent to 2% of the price of your travel arrangements which excludes any amendment charges, will be absorbed or retained. For larger variations, this 2% will be absorbed for increases but not retained from refunds. In either case there will be an administrative charge of £1 per person together with an amount to cover the agent's commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days form the issue date printed on your final invoice. Whether you cancel or not you will also be entitled on the terms set out in the Significant Changes (paragraph 10) to accept an offer of alternative travel arrangements from us if we are able to do so and compensation as set out. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Bookings and Payments

When you have selected your accommodation and you make a request to book it, you must pay a deposit of 30% of the holiday cost.

The full cost of the holiday booking is payable if you are booking within 10 weeks. Your booking is confirmed and a contract between us exists when we issue our confirmation invoice.

Please check your confirmation invoice carefully and report any incorrect or incomplete information to us immediately. Please ensure that the names are exactly as stated in the relevant passport.

If you have paid a deposit, the balance of the cost of your holiday is due 10 weeks before your departure. If it is not received in time we may cancel your booking and retain your deposit.

Payment by credit card

Charges apply to credit card payments. Details will be supplied at the time of booking.

Your responsibility for your booking

The cost of your holiday does not include any extra chargeable services that you may use whilst at the accommodation. These are payable direct to the accommodation provider.

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.

Insurance

It is your responsibility to ensure that you are adequately insured. It is a condition of the contract that you have adequate travel insurance cover for your holiday. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness, as well as personal liability cover to meet the cost of any damage to your holiday property for which you may be held responsible.

If you want to change your booking

After our confirmation has been issued, any requests for changes must be sent to us in writing, by email, fax or post, by the person that made the booking.

We cannot guarantee that we will be able to accommodate your request but we will try to do so. You may be asked to pay an administration fee of £20 plus any charge made by the accommodation supplier. These are likely to be higher the closer you get to your arrival date, so contact us as soon as you can.

If you want to cancel your booking

The person that made the booking must put this in writing to us, by email, fax or post. We strongly recommend that you obtain proof of posting from your post office or send an email requesting a 'read receipt'. Because we incur costs in cancelling confirmed bookings, particularly if cancellations occur close to arrival date, you will be charged a cancellation fee.

Cancellation fees:

If you cancel (this is the date on which we receive your written notice of cancellation during the hours of 9 am to 5.30 pm):

More than 56 days before departure                                          Deposit                       

Between 43 and 56 days                                                          30%

Between 42 and 29 days                                                          60%

Between 28 and 15 days                                                          80%

Between 14 and 1 days                                                            90%

Within 24 hours or less of your arrival date                                 100%

Charges are shown as a percentage of your holiday cost (excluding amendment fees, if any, which are non-refundable in the event of a cancellation).

Our prices are based on the booking of a complete property.

If we change or cancel your booking

We reserve the right to change or cancel or your holiday booking.

Subject to the note below, if we make a change to your booking, and you do not want to accept it, you can take any alternative we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference in price if it is less expensive) or a refund of the money you have paid us.

In the event of a significant change, we will in addition pay you compensation as follows, (except where the change is a result of those circumstances listed under Force Majeure):

Compensation Per Booking

More than 56 days before departure                 Nil

43 to 56 days before departure                        £25

29 to 42 days before departure                        £40

22 to 28 days before departure                        £80

0 to 21 days before departure                          £100

A significant change is one that we make to your holiday booking before your departure that involves changing your departure date or time by more than 12 hours (except in the case of curtailment as dealt with in the section on Force Majeure), your accommodation to that of a lower Inghams Just France own rating for the duration or a major part of your stay, and the closure of the only or all advertised swimming pools at your accommodation. These are only illustrations of significant changes. To enable us to determine whether other changes may constitute a significant change you must advise us in writing at the time of booking of any particular facilities which are fundamental to your holiday.

The above position does not apply where the change is not significant. Examples of non significant changes include, but are not limited to, temporary withdrawal of facilities or seasonal unavailability of amenities.

Subject to the note below, if we have to cancel, again we may be able to offer you an alternative, if you accept it, you would pay the difference if it was advertised at a higher price than your original accommodation, or receive a refund of the difference if it was advertised at a lower price. Or we will refund the monies you have paid us for your accommodation.

Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us.

Force Majeure

Note: If a change or cancellation occurs because of circumstances beyond our control, for example war, riot, industrial dispute, actual or threatened terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, flood, epidemic or pandemic illness and all similar situations we will have no liability to you. No compensation, costs, expenses or any other sums, including the cost of securing alternative accommodation will be paid by us.

Our Responsibility for your booking

We agree to fulfil our obligations as set out in the contract entered into with you prior to your holiday, and we accept liability if your package holiday is not provided or improperly provided in accordance with those contract obligations, either by us, our employees, agents or suppliers. We will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. We will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. We also accept responsibility for what our employees, agents and suppliers do or do not do. However please note that we will not be liable for any injury, illness, death or consequent losses suffered by you or any member of your party unless you are able to prove that such injury, illness, death or consequent loss was caused by a lack of reasonable care and skill on the part of ourselves or our suppliers.

And in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following.

(a) the fault of the person(s) affected or any member(s) of their party or

(b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or

(c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see Force Majeure)

(d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time.

In addition, we will not be responsible (i) where you do not enjoy your holiday or suffer any problems due to something you did not tell us about when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers or agents (ii) where any losses, expenses, costs or other sum you have suffered relate to any business.

Please not, we cannot accept responsibility for any services which do not form part of our contract.

This includes, for example, any additional services or facilities which your accommodation provider or other supplier agrees to provide for you where the service or facilities are not advertised on our website and we have not agreed to arrange them.

The promised we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.

In respect of travel by sea and rail, our liability in all cases is limited as if we were carriers within the appropriate international conventions which include:- The Athens Convention, and the Berne/Cotif Convention. In all cases except where the personal injury, illness or death results, our liability is limited in total to twice the holiday price of the person(s) affected.

Behaviour

When you book your holiday through us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any part member(s) whose behaviour is such, in the reasonable opinion of the accommodation provider or us, as to cause or likely to cause danger, upset or distress to anyone else or damage to the property. Full cancellation charges will then apply and no refund will be given.

Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may incur as a result of your stay being terminated.

If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result.

Check-in and check-out

Check-in is normally between 5 pm and 7 pm. If you check-in after midnight, your accommodation has been reserved for you from the previous day and this counts as the first night of your stay. Check-out is normally before 10 am.

Complaints

If you have a problem during your stay, you should inform the accommodation provider, key holder, or agent immediately, who will endeavour to put things right. You should also try to find a solution whilst you are there. Further assistance is available by contacting

us on the Inghams Just France emergency telephone number. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Relations Department at Inghams, 10 - 18 Putney Hill, London SW15 6AX, giving your reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to identify your concerns quickly and to speed up our response to you.

If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

Please bear in mind that we are only liable to compensate you in line with these booking conditions.

Any dispute or claim arising out of this contract that cannot be settled between us can be referred to ABTA arbitration (see clause 16) or Court. We agree that the Courts of England and Wales have jurisdiction and English law applies (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local Court under Scottish or Northern Irish law, as applicable.)

ABTA

We are a member of ABTA - membership number V4871. We can offer you an arbitration scheme for the resolution of disputes arising out of or in connection with this contract. Further information on the Code and arbitration can be found on ABTA's website www.abta.com

The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of your costs. Full details will be provided on request or can be obtained from www.abta.com

The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.

The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of your return from holiday.

Privacy Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as property owners. The information may also be provided to security or credit card checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Your data controller is Hotelplan Ltd trading as Inghams Just France. You are entitled to a copy of your information held by us. If you would like to see this please contact us. We may make a small charge for providing this to you.

Marketing

We will hold your information, where collected by us, and we, and other Hotelplan companies, may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please inform us.

NB: Telephone calls may be monitored for training purposes.

Valid from 1^st November 2009.